Legal Documentwebek.org
Refund Policy
We want you to be fully satisfied. Here is our clear refund policy.
Last updated: January 1, 2025webek.org
Refund Summary
| Subscription Type | Refund Policy | Window |
|---|
| Monthly | Non-refundable | N/A |
| Annual | Pro-rated refund | 14 days |
| Free trial | No charge | 14 days |
| SLA breach | Service credit 10x | Automatic |
1. Free Trial Period
- No charge during the 14-day trial period
- Full access to all features of the selected plan
- Free cancellation at any time during the trial
- Automatic conversion to paid plan if not cancelled
2. Monthly Subscription Refunds
Monthly subscriptions are non-refundable after the billing date. Exceptions:
- A technical error on our side that affected your access for more than 72 hours
- Duplicate charges due to a system error
- Account subscribed accidentally and reported within 48 hours
3. Annual Subscription Refunds
Pro-rated refund available within 14 days of payment if:
- Request within 14 days of payment date
- Less than 100 messages sent (non-substantial use)
- No violation of Terms of Service
- Calculation: (remaining months / 12) × amount paid
4. Service Credits (SLA)
If downtime exceeds our SLA (99.9% monthly = less than 44 min of interruption):
- Service credit of 10x the excess duration as a % of your monthly fee
- Applied automatically to your next invoice
- Not convertible to cash
- Credit notification within 24 hours of incident closure
5. How to Request a Refund
Email billing@waabek.com with:
- Account email address
- Subscription type and payment date
- Stripe transaction ID
- Reason for the refund request
We respond to all refund requests within 3 business days. If approved, the refund is processed within 5-10 business days.